We aim to complete all orders in around 2 working days. In some cases this may not be possible and delays could occur with your document although a member of the team will contact you to confirm this, and will advise how to proceed. Processing times will depend on when the documents arrive at our office and whether the document has been prepared correctly.

Occasionally some documents are delayed. This is normally because the document is not signed correctly or the signatory is unknown to the FCDO. Every effort is made to process all orders in 2 days, but this is not a guarantee due to problems with some documents and the FCDO processing times.

We recommend that clients with urgent orders use a guaranteed postal service when sending documents to us, this will help ensure the documents do not take too long in the post.