As part of our legalisation services, we generally need original documents to be sent to us.

We are often asked by our clients if they can arrange for the issuing organisation to send the documents directly to us.

Yes – this is completely fine and often speeds up the process.

It also reduces postage costs and avoids delays caused by forwarding documents between multiple addresses.

After placing your order online, you’ll receive a unique order number. That number should be quoted clearly when your document is sent, whether it’s coming from you or directly from the issuing authority.

Common examples include:

• ACRO police certificates sent directly to us

• Degree certificates posted by UK universities

• Replacement birth or marriage certificates from the General Register Office (GRO)

Here’s a step-by-step guide to help you arrange direct delivery to us:

• Place your order through our website and make a note of your order number

• Request the document from the issuing body or organisation

• Give our delivery address to the sender, including your order number in the first line as shown below

The Apostille Service (Order number)

Union House

111 New Union Street

Coventry

CV1 2NT

You will receive an SMS update when we receive the document to let you know the order is in progress! (If you opt into this when placing the order.)